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3 Keys to Contingent Program Success

Kelly Couto Avatar
by 
Kelly Couto
on June 26, 2018

Co-authored by John Moore, Senior VMS Consultant, PeopleFluent

Struggling with spiraling costs related to your contingent workforce program? Striving for greater regulatory compliance, competitive rates, and better insight across your business?

Experts from Atrium, a world-class talent solutions firm, and PeopleFluent’s vendor management team recently joined forces to share their contingent workforce management expertise in a webinar for organizations seeking solutions to these and other thorny—and expensive—problems.

Here are three key takeaways to help you understand the underlying causes of your challenges and effective solutions to better manage your contingent workforce.

Defining Your Current and Future State

You can’t fix what you can’t see.

Companies that lack efficient processes or technology to manage their contingent workforce program typically also lack accurate data and visibility into things like current spending rates, process and workflow, and workforce needs.

Inefficiencies in your contingent workforce program could be causing an adverse ripple effect on the rest of your organization’s workflow and overall business goals. The graphic below illustrates the current state of a company that doesn’t have a cohesive program.

Atrium Webinar Current State

Inadequate Processes and Technology for Managing Contingent Resources

Confusion across your organization may be due to

  • Decreased efficiency through manual processes
  • Higher risk due to non-formalized compliance process
  • Spiraling costs without vendor optimization and rate rationalization
  • No consolidated billing & invoicing (CIP)
  • Lack of visibility into your program.

An inaccurate portrait of your current state leaves managers without data to make business decisions. As a result, the program suffers from a lack of solid benchmarks, inconsistent rates, invoicing errors, and other risks.

So before you get started, set a foundation for increased visibility. Identify specific pain points within your program and processes to better understand where—and how—to make improvements.

A foundation for increased visibility enables you to identify specific pain points within your contingent workforce program and processes. Making strategic improvements prepares you for a successful future state.
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Ultimately, the desired state looks like this:

Atrium Webinar Future State

Centralize and Simplify Contingent Resource Needs and Workflows

A managed service provider (MSP) coordinates departmental activities and creates consistency across rates, compliance, and process—reducing costs across the board by as much as 15%, increasing visibility, and lowering risk.

You’re probably thinking, how do I get there?

Successfully managing your contingent workforce program has three key components: people, process, and technology. By asking the right questions, your organization can thoroughly define its contingent labor program and develop an action plan for success.

Key 1: People

Who is involved in your current temporary resource process? Think senior sponsors and day-to-day implementers and administrators. These are the people who will influence—and drive—your optimized MSP program.

Who is in your contingent labor pool? Identify and organize them by market. This will help program stakeholders assess and analyze things like co-employment risk and hard and soft costs. And it will help determine which temporary resource populations are best suited for management through an MSP.

Key 2: Process

What does your existing program consist of? Who does what and when? Where are the inefficiencies, weaknesses, and gaps?

Organize current step-by-step processes and workflows, including temporary resource variances, by business unit or another meaningful breakdown.

With the process fully captured, your stakeholders can conduct working sessions to review and modify the workflows for greater efficiency and consistent compliance.

Key 3: Technology

What internal/external system(s) does your company currently use throughout the process of sourcing, matching, engaging, onboarding, and paying temporary resources?

Take into account tools like applicant tracking systems (ATS), vendor management systems (VMS), human resource information systems (HRIS), customer relationship management (CRM), accounting/finance, and contract systems.

Learn More

For more details on how combining the power of an MSP and VMS enables strategic and effective management of your contingent workforce, watch the full webinar “MSP 101: The 3 Keys to Successfully Managing Your Contingent Workforce Program.”

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