Privacy Policy

Additional privacy terms relating to credit and debit card payments


(Effective Date: 1 September 2021)

This privacy notice should be read in conjunction with People Fluent’s main Privacy Notice at www.peoplefluent.com/privacy-notice and the privacy provisions in the customer agreement which PeopleFluent has with the customer. It provides additional information for customers where you make payment to us for the services to be provided using credit or debit card.

PeopleFluent Limited (“PeopleFluent”), is committed to protecting and respecting your privacy.  PeopleFluent (“PeopleFluent”, “we” or “us”) provides this privacy notice (“Privacy Notice”) to explain how we collect, use and disclose certain personal information on this site [URL] when you choose to make a credit or debit payment for services provided by PeopleFluent.

Please note, payment by this method is completely voluntary.

Information We Collect

We have used the billing contact email address specified in the customer contract to send you the invoice.  If you click on the “pay by credit or debit card” link in the email or invoice you will be taken to another site, managed by our payment processor, in order that payment can be processed. When you click on this link we will receive details of your IP address. Details of the privacy policy of our payment processor is set forth in the email informing you of how to pay by credit or debit card. Please see the further information below.   Once you have made payment, we will receive confirmation that your payment has been processed and details of the amount paid.

Other types of personal information we may collect about you through the services provided through the Site include any other personal information that you may provide to us in connection with the payment transaction.

PeopleFluent will not collect details of your credit or debit card. Data which is provided to or collected by PeopleFluent in the ordinary course of using the services customer has contracted for is not covered by these additional terms; this will be covered in the customer contract and the main privacy policy referenced above.

Links

PeopleFluent’s site and email in which we send invoices contain links to web sites of our payment processor Adyen.  Adyen is providing payment processing services on behalf of PeopleFluent. Adyen’s privacy policy can be viewed at https://www.adyen.com/policies-and-disclaimer/privacy-policy/update-statement. PeopleFluent is not responsible for the privacy practices or the content of such web sites, and this Privacy Policy does not apply to such sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every site that collects personally identifiable information.

Disclosure

We will share your personal information with third parties only in the ways that are described in this privacy policy.

We use third party service providers to provide credit and debit card processing on our site. We do not share any personal information with these providers; you will be directed to their site in order for the payment to be processed.  We will not receive a copy of your financial information but will receive confirmation of payment in connection with such processing services.  We also use hosting and other providers, as specified in the main privacy policy at www.peoplefluent.com/privacy-policy in order to provide and maintain this site.

Our payment processor is located in the Netherlands, EU. When you use the link to pay by credit or debit card, there is no export of personal information outside of the EEA.

Except as otherwise specified in the main privacy policy at www.peoplefluent.com/privacy-policy we do not share any personal information.

Lawful basis

Where customer or the billing contact are based in the EEA or UK, the applicable lawful basis we rely on to process the limited personal information is pursuant to a contract or legitimate interests, as further specified in the main privacy policy at www.peoplefluent.com/privacy-policy.

Security

To prevent unauthorized access or disclosure, maintain data accuracy, and ensure the appropriate use of personal information, PeopleFluent has adopted appropriate physical, electronic and managerial procedures to safeguard and secure the personal information we process. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If, during their employment, PeopleFluent employees acquire confidential or proprietary information belonging to PeopleFluent or its customers, such information is required to be handled in confidence and may not be disclosed to unauthorized third parties. PeopleFluent employees are also responsible for the internal security of such information. PeopleFluent provides information and training to all employees who have access to data maintained on behalf of PeopleFluent customers. Employees who violate PeopleFluent security and safe maintenance of data policies are subject to appropriate discipline including, but not limited to, termination. If you have any questions about our security practices, you can email us at Security@PeopleFluent.com.


Retention

Any personal information collected by us in connection with debit or credit card payments will be maintained together with other financial information relating to the customer contract for up to seven years, as specified in the main privacy policy at www.peoplefluent.com/privacy-policy .

Your rights

Please see the main privacy policy at www.peoplefluent.com/privacy-policy for more information.

Changes to this Web Site Privacy Policy

PeopleFluent reserves the right to modify this Privacy Policy at any time, so please review it frequently. If we make material changes to this Privacy Policy, we will re-post the revised policy here or at another location that is accessible from our home page so that you are aware of what information we collect, how we use it and under what circumstances, if any, we disclose it. If at any point we decide to use personal information in a manner that is substantially different from that stated at the time we collected it, we will seek to notify users by way of an email, and provide users with a choice as to whether or not we use their information in this different manner prior to the change becoming effective.

Oversight/Enforcement

PeopleFluent’s Information Security Officer is responsible for PeopleFluent’s compliance with and enforcement of this Privacy Policy; the Information Security Officer may be reached at Security@PeopleFluent.com.


Contact Information

If you have any questions or suggestions regarding our privacy practices or this Privacy Policy, please contact us at:

PeopleFluent Limited

15 Fetter Lane LONDON , EC4A 1BW

Attention: Security Team

Email: Security@PeopleFluent.com


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