Business Continuity Efforts in Response to COVID-19

Updated: 13 March 2020

In recognition of the evolving COVID-19 outbreak, we wanted to provide acknowledgement that our organization is aware and is proactively initiating business continuity activities accordingly.

Actions we are taking:

PeopleFluent is monitoring the situation closely, keeping the health and safety of our employees in mind, while also ensuring that our business continuity capabilities will allow us to continue providing services to our clients. We are also providing direction and timely information to our workforce with regard to proper precautions and healthcare options.

We have a COVID-19 committee in place and we are basing all decisions on guidance from the World Health Organization. As such, we have suspended employee flights, both international and domestic. In addition, given that many of our customers have implemented similar travel policies, we are instructing employees to leverage technology and conduct internal and external meetings virtually, as much as possible.

This is an unprecedented time for everyone, and the situation is changing daily. We are committed to maintaining our business operations and providing you with the highest quality service and support without disruption.

Some technical factors of our business continuity capabilities:

  • Geographically dispersed office locations, allowing for migration of business functions, if needed.
  • Cloud-based business systems, allowing for continued business functions regardless of local office operations status.
  • Primary and Disaster Recovery hosting facilities are geographically separated, void of regional dependencies that could be affected by a pandemic event.
  • Corporate infrastructure architected to support secure remote worker access, with multiple regionally separated access points.

Questions or more information

If you have questions about our plan or steps that we are taking to address the outbreak, please contact your account manager or submit a query via our Customer Community. We will provide additional updates and further guidance as needed.

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