"For us, it was critical that we have a very good partnership with PeopleFluent, that they walk this journey with us, that they started to get to know our business, and our challenges on the continent. That was a different win for us."

Yvonne Williams

Head of HC Enablement


Africa’s largest bank thinking forward, looking forward and acting forward

Bank’s Human Capital transformation journey to create a compelling employee experience and an engaged workforce

Business overview and goals

  • Standard Bank has a presence in 29 countries around the world with 54,000 employees (42,000 permanent and 12,000 non-permanent or contingent workforce)
  • With 1,200 branches across the continent and 8,400 ATMs, Standard Bank serves roughly 13.5 million retail clients
  • Growth largely inorganic; fueled by series of acquisitions
  • Lack of overarching global human capital strategy
  • Limited standardized process or practices; majority of processes were manual in nature ‚Äč

The Solution

Implemented comprehensive Human Capital Transformation Journey focused on:

  • Attracting, developing and retaining talent to enable business strategy
  • Enabling an inclusive and performance driven culture
  • A strong commercial focus and mindset
  • Seamlessly delivering HC service enabled through technology

Standard Bank is powered by


  • Seamless data integration
  • Management enablement

    • Making it easier for managers to lead on the people agenda – attracting, retaining, and reward talent
  • Enhancing the employee experience

    • From attraction, onboarding to self service through a single people portal
  • Advanced data analytics for decision making

    • Integrated data to enable automated reporting for informed decision making
  • Overall increase in transparency

    • Able to provide data more quickly