Healthcare

Elevate patient experience as an employer of choice

Manufacturing

Close the skills gap and drive efficiency, quality, and productivity

Financial Services

Transform talent strategies into the engine for business success

Retail

Attract and retain high-volume and specialized talent

"For us, it was critical that we have a very good partnership with PeopleFluent, that they walk this journey with us, that they started to get to know our business, and our challenges on the continent. That was a different win for us."
 

Yvonne Williams

Head of HC Enablement

 

Africa’s largest bank thinking forward, looking forward and acting forward

Bank’s Human Capital transformation journey to create a compelling employee experience and an engaged workforce


Business overview and goals

  • Standard Bank has a presence in 29 countries around the world with 54,000 employees (42,000 permanent and 12,000 non-permanent or contingent workforce)
  • With 1,200 branches across the continent and 8,400 ATMs, Standard Bank serves roughly 13.5 million retail clients
  • Growth largely inorganic; fueled by series of acquisitions
  • Lack of overarching global human capital strategy
  • Limited standardized process or practices; majority of processes were manual in nature ‚Äč

The Solution

Implemented comprehensive Human Capital Transformation Journey focused on:

  • Attracting, developing and retaining talent to enable business strategy
  • Enabling an inclusive and performance driven culture
  • A strong commercial focus and mindset
  • Seamlessly delivering HC service enabled through technology

Standard Bank is powered by

Results

  • Seamless data integration
  • Management enablement

    • Making it easier for managers to lead on the people agenda – attracting, retaining, and reward talent
  • Enhancing the employee experience

    • From attraction, onboarding to self service through a single people portal
  • Advanced data analytics for decision making

    • Integrated data to enable automated reporting for informed decision making
  • Overall increase in transparency

    • Able to provide data more quickly