Healthcare

Elevate patient experience as an employer of choice

Manufacturing

Close the skills gap and drive efficiency, quality, and productivity

Financial Services

Transform talent strategies into the engine for business success

Retail

Attract and retain high-volume and specialized talent

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Managing a global learning solution in your organization can be challenging, with all types of issues that may come up at any time from various regions around the world. Through an expert team of technical support specialists that work around the clock, NetDimensions LMS is able to provide 24-hour helpdesk support to clients across the globe. NetDimensions LMS’ Support Team will answer your technical questions or offer solutions that will quickly address the challenges that you might face. This enables you to effectively and efficiently manage learning in your organization.

Delivering the Support your Business Needs

We are committed to providing a first-class client experience in everything we do. This means delivering products and services that work as advertised, satisfying our clients’ requirements and actively seeking, listening to, and taking action on feedback so that we continuously improve the quality of the services that we provide.

Choose from any of two NetDimensions LMS support packages—Standard or Premium—that best suits your business needs.

Standard Support Features

  • Your dedicated account manager looks after your overall support needs and liaises with you over projects, issue escalation and requests.

  • You can call our 24x7 emergency hotlines to report your issue and this will be escalated appropriately for a prompt response.

  • Issue Management via web-based support channels:

    • E-mail our support team at support@netdimensions.com.

    • Report your issues and questions through our case management system (CMS).

Premium Support Features

  • Go for Premium Support if you need more personal support channels to discuss and escalate issues, on top of the standard support features.

  • Chat online with a member of our support staff to address any issues and questions that you may have during business hours (Monday to Friday, your local time).

  • Schedule a conference call to discuss an upcoming project rollout, set up a remote session to show an issue, or go over any outstanding issues.

  • Receive a monthly report on all outstanding cases in our case management system for follow-up and escalation.

Additional Support Resources

Whatever support package you choose, your organization will also be entitled to the following resources:

NetDimensions Wiki

Browse our online knowledge base, access our documentation library, and get the latest product information. You can also download the latest upgrade kit or patch for your system enhancements and fixes.

Content Compatibility Testing

Submit sample courseware from a third-party vendor for NetDimensions LMS compatibility testing.

Contact us today to learn more about the support package that best fits your organization's needs.

NetDimensions Academy

Enhance the benefits of NetDimensions LMS with training support from NetDimensions Academy.

Our goal is to provide engaging training that equips you to maximise the benefits of using NetDimensions LMS. Your organization will have access to a range of learning resources to suit your learners’ preferences and needs. These can range from hands-on classroom learning to on-demand webinars, and "at a glance" quick reference guides.

Who should enroll in NetDimensions Academy?

NetDimensions Academy courses are open to anyone who works with NetDimensions LMS andf PeopleFluent Learning.

Our learners include clients who are going through their first implementation, as well as clients upgrading, or adding new modules. We can also train your technical support and helpdesk personnel.

Our learners may also include partners as well as colleagues from NetDimensions LMS who are building their skills to support you better.

Contact us today to find out how NetDimensions Academy gives your organization a valuable knowledge boost.