Company Profile

Epicor Software Corporation is a global business software company based in Austin, Texas. Founded in 1972, the company employs more than 4,000 people across 30 countries worldwide. Epicor provides enterprise solutions within the automotive, building supply, distribution, manufacturing, and retail industries. These include enterprise resource planning (ERP), customer relationship management (CRM), supply chain management (SCM), and human capital management (HCM) software.

The Challenge: Shrinking the Significant Costs of Bonus and Rewards Planning

Epicor was managing its corporate annual bonus calculations with spreadsheets—an inefficient approach due to human error. The compensation team was unhappy with its salary planning vendor, mainly due to the fact that it took a lot of time (and additional budget) to handle even simple changes within the tool. With the contract coming to an end, the team decided not to renew.

To further enhance efficiency, Epicor needed a solution to help calculate compensation for the upcoming annual bonus plan. Additional capabilities it needed were automation, merit increases, and total rewards/bonus planning.

So, Cristabel Lim, Manager of Global Compensation at Epicor, started the search for a new planning tool that had the company’s desired flexibility and would save her team time. Since Epicor is in the business of selling software, Lim also had to consider the high standards its executives would have for a new compensation management solution.

Lim remembered being impressed with the PeopleFluent Compensation tool during a previous demo, stating it offered “great UI and capabilities for bonus calculations and rewards planning.” The user experience was a big win for her team and for managers using it on the front end. Best of all, PeopleFluent Compensation had the features she needed to handle comp statements and bonus calculations.

The Solution: A Compensation Tool Offering a Wealth of Features and User Experience Improvements

Lim’s compensation team now handles annual merit planning and bonus calculations with the assistance of PeopleFluent Compensation—and without the need for spreadsheets. The ability to edit the front view for employees and managers has enhanced the user experience. It’s made it easier for people managers to review pay-outs, view a worksheet, and download bonus compensation statements easily.

Lim says PeopleFluent Compensation has only received positive feedback from planning managers on how it looks and its ease of use. The compensation team enjoyed that the implementation was quick and efficient with excellent customer service. Another perk was the self-service nature of handling simple updates in the tool—a challenge they faced with the previous salary planning tool.

In June 2021, Lim’s team used the tool to roll out Total Rewards Statements. With the help of PeopleFluent’s professional services team, Lim’s compensation team built the statements directly in the solution. Lim is excited about the enhanced user experience it will offer. The team is continuing to identify more opportunities to use its new compensation tool.

The Results: Increased Productivity and Confidence in the Data

Before PeopleFluent Compensation, Epicor used other software in combination with spreadsheets to manage and calculate compensation. The team has saved weeks by moving this process to PeopleFluent—a clear return on their investment. Year-over-year productivity has increased along with the confidence that bonus calculation data is right.

Epicor is now able to handle merit planning and bonuses in the same tool without the need for spreadsheets. And, there has been nothing but positive feedback from the teams after seeing and using the solution. The greatest perk, though, is that it doesn’t take days to handle these calculations for bonuses and rewards.