A leading U.S.-based developer and manufacturer of performance and mobility coatings serves more than 100,000 global customers with PeopleFluent Learning. Its training audiences range from small, family-owned businesses to some of the world’s largest original equipment manufacturers (OEMs).

The organization uses PeopleFluent Learning to provide service and technical support to all of its customers, ensuring they have the skills and training necessary to use its coating products effectively. The organization continually strives to improve its products and develop technologies for its customers’ emerging needs.

The Challenge: Standardize Training Across a Global Extended Enterprise

In addition to its global headquarters in the U.S., the organization maintains five regional offices to manage its operations across North America, Latin America, Europe, China, and the Asia-Pacific region. The company also has three business divisions to cater to its customers’ highly specific and often technical needs.

The company’s continued success relies on how it trains its extended enterprise. The manufacturer must train its product distribution network to ensure distributors can accurately speak to customers about the products.

The organization also trains customers directly. It has two distance learning studios and 47 in-person training centers around the world to ensure its refinish customers have the skills and knowledge they’ll need to use the products successfully. Vehicle refinish technicians learn new application techniques and are introduced to the company’s newest coating solutions when they complete courses at these training centers.

Previously, the organization’s various training offices worked independently of one another. Each global region operated as its own separate business unit, but the company was ready to standardize its global training operations. As its regional teams started communicating and collaborating, the performance coatings manufacturer realized it needed a global learning management solution to ensure consistency across its training teams.

The Solution: A Multi-Tenant LMS Capable of Managing Training for a Global Extended Enterprise

Managing product training for an extended enterprise meant the organization needed a professional learning platform that could serve as a central information hub for its product specialists, distribution partners, and customers. Its distribution partners and customer organizations needed the ability to assign specific training content to their employees, and learners needed the ability to complete self-directed courses based on their specific needs. The platform also needed to support online and in-person training content that could be easily shared between global teams.

For its first global LMS, the organization chose PeopleFluent Learning, a highly configurable training platform with multi-tenant capabilities that enable the company to share its training content and modules to a variety of cohorts worldwide.

The Results: Expand and Standardize Training Operations to Serve Customers Around the Globe

With the help of PeopleFluent Learning, the performance coating manufacturer has successfully moved its product training courses and content onto a singular platform that meets the needs of its global extended enterprise. PeopleFluent Learning supports content in multiple languages, so the organization can use the same training materials across various global regions. The platform allows the company to offer its distributors and customers a cohesive training experience.

PeopleFluent Learning has helped the manufacturer expand its training programs and reach more customers around the world, and the PeopleFluent team continues to support the organization in customizing the LMS to meet its customers’ training needs.