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Get Smart: Incorporating Mobile Learning Apps Increases Worker Satisfaction and Productivity

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Kevin Grossman
on June 18, 2013
Have you ever experienced nomophobia? It’s the feeling of panic that sets in when you realize you’ve left your mobile device, in the car, at home or on your desk.

If you have, you’re not alone. Mobile is eating the world, creating a fundamental shift in how we discover information, interact with others and perform at work. Staying connected is a clear expectation and the flexibility to access information “anywhere at any time” is a boon for corporate learning.

Mobile devices break down traditional barriers to training and create a more conducive environment for real-time, on-the-go learning. According to The Corporate Learning Factbook 2013, most organizations offer training and today nearly 70% of it is driven through digital content, mobile devices, video and other new media.

Organizations that incorporate mobile learning can provide new ways to deliver training, develop talent and build a workforce with the capabilities and knowledge needed to meet current and future demands. But it’s not just the organization that wins: Employees benefit from new skills, supporting career advancement and personal development – two factors that contribute to increased job satisfaction and employee engagement. 

Multi-screen considerations

When embarking on a mobile learning initiative, consider how employees are using technology. Whether they’re bringing their own or using a company-issued device, it’s not uncommon for employees to be multi-screen consumers. Perhaps they’ll want to use their PC to register for a course, their iPhone to consume it and an iPad at home to take tests, quizzes or check results.

Employees at all levels want to use the devices they use personally and professionally to access technology applications. Enabling workers to use different devices allows learners to access content using their preferred technology and can deliver a better learning experience.

Having courses available via mobile, tablet or other handheld device enables users to accommodate schedule or calendar constraints and provides more flexibility to workers in meeting their training needs. With a mobile device of their preference, workers can gain instant access to the learning management system and register for courses, access course materials, consume content and leave feedback for instructors. Workers can also use mobile applications that support class work and provide remote access to additional learning opportunities.

Expanded training reach to the entire workforce

Mobile extends capabilities to people who have traditionally lacked access to the web or computers, such as manufacturing line workers and retail associates, bringing new training opportunities to those who have been unable to take advantage of training in the past either due to job role, schedule constraints or location.

With many workforces geographically dispersed, organizations need to ensure they provide quality training to those employees working in a non-traditional environment. Putting the power of knowledge in employees hands through the intersection of mobile and learning can increase productivity and efficiency and create a more focused and motivated workforce. It also ensures consistency in training, so employees in different areas of the operation have access to similar training needed to perform their roles.

Optimize the experience

Transforming the delivery of corporate learning can extend the reach of educational opportunities to the entire workforce, including remote workers stimulate employee intellect and cultivate new skills and knowledge that advance business goals. To deliver an excellent learning experience, content should be mobile optimized and screen appropriate. Automatically resizing to fit the screen of choice is even better (HTML5).

As mobile devices enable an always-on, connected culture, it’s not just formal learning that speeds knowledge acquisition. Social learning through peers is also facilitated through mobile. Whether it’s reaching out to a colleague for insight into best practices or understanding methodologies in different areas of the operation, mobile brings new ways of gathering information to advance business goals. Providing opportunities for social collaboration and learning enabled through mobile can help organizations build smarter workforces that are able to respond to changing business needs.

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